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For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 employees creating and delivering hundreds of products sold under 20 popular brands like Brach’s®, NERDS®, SweeTARTS®, Laffy Taffy®, and Trolli® to more than 66 million U.S. households annually and popular Dori snacking products under brands such as Dori, Gomets, Pettiz, and Yogurte 100 in Brazil. Additionally, Jelly Belly, known world-wide for its confections, was acquired in November of 2023.
Manager, Learning Experience & Innovation
Work Location: Chicago
Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.
Want to make an impact?
The Manager, Learning & Innovation will lead the design and delivery of modern, engaging and scalable digital learning experiences.
Ways you will make a difference
Learning Experience Design
* Designing impactful learning experiences by applying adult learning theory and instructional design best-practices to create modern learning programs
* Build and maintain scalable content libraries, including learner journeys, certification programs, videos, and assessments
* Serve as the learner’s advocate, ensuring content is relevant, accessible, and engaging
* Measure and analyze the impact of learning programs using performance metrics and feedback loops
* Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement
LMS Administration
* Administer and maintain the SuccessFactors LMS, ensuring it is up-to-date, secure, and accessible
* Manage user accounts, permissions, and roles
* Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
* Content Management: upload, test, and manage learning content, courses, and other educational materials
* Ensure content complies with organizational and industry standards and legal requirements
* Generate and distribute regular reports on course participation, completion rates, and other key metrics
* Analyze data to identify trends and support decision-making for learning strategies
* Provide technical support to users, addressing inquiries and resolving issues related to the LMS
* Develop and deliver training sessions and materials to help users effectively navigate the system
* Identify opportunities for system improvements and enhancements between platforms (LMS, Percipio, Alchemy, etc.)
* Test new features and functionality as they are released, ensuring they meet organizational needs
* Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies
Skills that will make you successful
* Strong understanding of management systems, excellent organizational skills, and a proactive approach to system improvements
* Deep technical aptitude and familiarity with LMS platforms and technology
* Excellent organizational and problem-solving skills
* Ability to communicate effectively with technical and non-technical stakeholders
Experiences that will support your success
* Bachelor’s degree in information technology, Human Resources, Education, or a related field
* Minimum 5 years’ experience as a SuccessFactors LMS administrator
* Experience with data analysis and reporting tools
What We Offer
At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits athttps://flimp.live/Ferrara-Candy-2025-OE-QR
Compensation
The salary range for this role is $102,500 - $142,500 annually.
Ferrara’s success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at www.ferrara.com or www.linkedin.com/company/ferrara- .
EQUAL OPPORTUNITY
We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
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