Functional Lead Service Delivery, Italy & France (Milan) (Primary work location will be at our Milan office) Are you passionate about delivering high‑quality IT support and creating great user experiences? Do you enjoy being close to the business, solving technical challenges hands‑on, and collaborating across countries? If so, this is an exciting opportunity to join Royal Unibrew’s international IT organisation. About Royal Unibrew Royal Unibrew is a leading regional multi‑beverage company with a strong portfolio of local brands across the Nordic and Baltic countries, and a growing presence in Western Europe and beyond. We craft high‑quality beverages enjoyed in more than 70 countries, spanning beers, soft drinks, water, energy drinks, ciders, ready‑to‑drink products, and more. Headquartered in Faxe, Denmark, Royal Unibrew is driven by a passion for great taste, strong local roots, and creating enjoyable moments for consumers everywhere. A Bit About The Role As our new Functional Lead, you will play a central role in ensuring smooth IT operations across our Italian and French locations. You will resolve onsite incidents, support colleagues with a wide range of devices, and maintain stable and efficient local IT environments. You will work with Freshservice and follow ITIL V4 aligned processes, taking ownership of incidents that require physical presence and cannot be resolved remotely by the ServiceDesk. Regular travel between our Italian sites (Milano, Crodo, San Giorgio) and our French locations (Paris and Münster) will be a natural part of the job. You will become part of the international IT Service Delivery team, receiving strong support from colleagues across Europe and at our headquarters in Denmark. We offer a collaborative, friendly, and development‑focused environment where you can grow both personally and professionally. Your direct manager is based at Royal Unibrew’s headquarters in Denmark. Your Key Responsibilities
Facilitate Service Delivery meetings with stakeholders in Italy and France Handle incidents that require onsite support when the ServiceDesk cannot resolve them Guide and train users in processes and usage of Microsoft 365 applications Collaborate closely with colleagues in HQ and elevate when needed Take responsibility for onsite IT Support across all Italian and French locations Act as the lead contact for all onsite support matters in both countries
What You Bring
A formal background in computer science or a similar relevant field Fluency in Italian and a high level of written and spoken English Strong experience within service delivery and the ITIL V4 framework Solid knowledge of Microsoft 365, especially troubleshooting in Outlook, Teams, and OneNote Relevant Microsoft and ITIL certifications Experience with SAP or other business‑related applications would be considered an advantage
Why join us?
A role with real impact in a dynamic, international company A friendly, supportive team across multiple European countries Opportunities for broad professional development Exposure to many technologies and business areas A culture built on trust, collaboration, and continuous improvement
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