Technical Support Engineer
About Ideolux
Ideolux designs, engineers and produces high-quality LED Lighting. Our project-grade products, systems and services comply with international quality & safety requirements.
Responsibilities
* Provide technical support to sales, design, and project teams on lighting products, specifications, and applications.
* Prepare and review technical submittals, datasheets, shop drawings, and compliance documents.
* Assist in selecting suitable lighting fixtures, drivers, and control systems for projects.
* Respond to client, consultant, and contractor technical inquiries promptly and professionally.
* Coordinate with suppliers, manufacturers, and project teams for approvals, product information, and technical clarifications.
* Support installation, testing, commissioning, troubleshooting, and value engineering of lighting systems.
* Conduct product testing and evaluate samples to ensure quality, performance, and project compatibility.
* Review, revise, and validate test reports to ensure accuracy, compliance, and alignment with project requirements.
* Maintain technical documentation, stay updated on lighting technologies, and ensure compliance with standards.
* Prepare technical reports and provide internal and external reporting while maintaining proper documentation.
Qualifications & Skills
* Bachelor’s degree in Electrical Engineering or a related field.
* 2–3 years of experience in lighting technical support or a similar role.
* Knowledge of lighting products, drivers, control systems, and electrical standards.
* Experience with Dialux, AutoCAD, Revit, or similar software.
* Skilled in technical submittals, datasheets, shop drawings, and test reports.
* Experience in product testing, sample evaluation, and report revision.
* Strong communication, coordination, and documentation skills.
* Detail-oriented, organized, and able to handle multiple tasks.
* Ability to speak Italian is an advantage.
Working Schedule in UAE time:
Monday to Friday 9:00am-1:00pm, 1:30pm-6:30pm
TECNICO DELL’ASSISTENZA
Must to have:
Requisiti:
Cosa offriamo:
The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering/building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems.
You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.
The main duties:
* Build a strong and trustful relationship with customer and stakeholders;
* offer technical support to customers with a focus on design and Features & Benefits;
* Training to customer, end user, consultants, specifiers of FP;
* Commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems;
* Build a specification and quotation pipeline
* Provide technical support to customers and specifiers for water based product range
* Organize and provide training and seminars
* Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
* Work closely within the technical support team in EMEA
Furthermore, you will have the following duties:
* Build a specification and quotation pipeline
* Assist our customers in complex projects to identify the systems and products they require
* Provide technical support to customers and specifiers for water based product range
* Provide technical support to colleagues with accurate technical information
* Organize and provide training and seminars
* Provide on-site assistance to customers as necessary
* Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
* Work with our product management team to define our product offering and manage our local product approvals
* Work closely within the technical support team in EMEA
* Work closely with the sales, operations and marketing department to launch new products
* Participate in Standards Committees and Trade Association and drive the development of the sprinkler industry
* Define and realize solutions for local standards / regulations
Ideally, you are based in Milan area (Viking Italy office is in Milan). The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well. The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan.
Qualifications and experience:
* Background in technical / business development within the fire protection or related business
* Engineering background (Mechanical/ Electrical/ Electronical) and understanding for the jargon within the contracting business
* Good knowledge of Fire protection rules, experience in the design of systems would be an assets
* Knowledge of special hazards engineering is nice to have
* Prefab/pipework installation experience is desirable
* Proven technical skills, experiences
* Italian and English languages are a must, French language skills would be an advantage, but are not a pre-rquisite
Personal characteristics:
* You have a helicopter perspective, able to prioritize and get things done
* You are well presented, enthusiastic with the drive to succeed in a competitive but developing market
* You are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods
* You are able to build strong relationships and networks through trust and integrity
* You are a self-starter, well organized, able to prioritize and you get things done
* You are a listener and able to influence, motivate and convince when needed
* You are result oriented and have a strong sense of commitment to deliver
Our offer:
Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged
stronger. Be part of a team that values tradition, experience, and unwavering commitment.
Package: we offer competitive compensation that recognizes your expertise and dedication.
Great place to work: we are not just a big company; we are a close-knit community that spans continents
combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!
Contact information:
If you are interested in this position, please send your Curriculum Vitae and cover letter in English to
STIAMO CERCANDO TE?
CONOSCIAMOCI
Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.
We are currently recruiting for a Technical Support covering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.
Location: Remote (Ideally at Florence, Rome or Napoli）
Job descriptions:
* Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
* Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.
* Support the analysis of regional potential customer groups and collect relevant customer information.
* Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
* Business travel when required to support client meetings and Company events
* Support other business requirements when needed.
Your skills and experience:
* PhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred;
* Outstanding listening, verbal and written English communication skills.
* Be proactive. Have pioneering spirit. Ability to multitask and work under pressure.
* Good at communication and team work.
* Native language speaking will be a big plus.
Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs.
All employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions.
Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.
We are currently recruiting for a Technical Support covering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.
Location: Remote (Ideally at Florence, Rome or Napoli）
Job descriptions:
* Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
* Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.
* Support the analysis of regional potential customer groups and collect relevant customer information.
* Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
* Business travel when required to support client meetings and Company events
* Support other business requirements when needed.
Your skills and experience:
* PhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred;
* Outstanding listening, verbal and written English communication skills.
* Be proactive. Have pioneering spirit. Ability to multitask and work under pressure.
* Good at communication and team work.
* Native language speaking will be a big plus.
Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs.
All employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions.
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