ServiceNow Application Development Engineer, OpsTech Solutions, OpsTech Solutions - Team Nowvengers
Job ID: | Amazon.com Services LLC
As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams, mainly focusing on ITSM, HAM modules and system integrations. You will be surrounded by people who are passionate about optimizing IT services and believes that world‑class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world‑class customer experience and set new customer service standards in IT Delivery.
Key job responsibilities
Perform technical administration and maintenance of ServiceNow IT Business Management.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules for service improvements.
Interface with ServiceNow for all operational requests, issues and planning.
Lead ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates, patches and configuration changes.
Provide user training related to ServiceNow processes, policies and procedures.
Mentor team members on project planning, design and estimating activities in ServiceNow IT Business Management.
Basic Qualifications
- Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
- Experience building complex software systems that have been successfully delivered to customers
Preferred Qualifications
- Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes
- Experience implementing at least two full life cycle SFDC implementations successfully
- Experience in a test-driven and formal QA development environment, including development, staging, production (or equivalent) deployment cycles
- Experience working in an Agile or Scrum environment
Benefits
Medical, Dental and Vision coverage
Paid Time Off (PTO)
401(k) Plan with matching
Parental leave options
Comprehensive health insurance coverage including basic life & AD&D insurance, supplemental life plans and mental health support
Salary: USA, TX, Austin – $115,800.00 – $160,000.00 USD annually
Posted: May 1, 2026 (Updated about 7 hours ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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