Job Description - Front Desk Supervisor (HOT0CH5A)Vuole saperne di più su questo lavoro? Scorra verso il basso per scoprire quali competenze, esperienze e titoli di studio sono necessari.Front Desk Supervisor (HOT0CH5A)Work LocationsHilton Milan HotelVia Luigi Galvani 12Milan 20124A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check‑in/check‑out, guest requests, concierge services and promotion of in‑house activities.ResponsibilitiesSupervise Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special eventsAdvise your shift team of any special events or VIP Guests in the hotel that dayMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team workMaximize sales revenues through up‑selling and marketing programManage Guest requests, inquiries, and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest serviceQualificationsFront Office experience in the hotel, leisure, and/or retail sectorStrong commercial/business awareness and demonstration of sales capabilitiesCalm, organized work ethic with the ability to prioritize and meet deadlinesExcellent supervisory, inter‑personal, and communication skillsA passion for delivering exceptional levels of Guest serviceGood knowledge of Italian and EnglishIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:About HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. xlwpduy Hil