Customer Quality Claim Assistant - tempo determinato
Campo San Martino, Veneto, Italy – 3 weeks ago
Responsibilities
- Provide professional customer service through various communication channels, including phone, email, chat, and social media, resolving inquiries, questions, and issues in a timely manner.
- Handle customer inquiries, record them accurately in company systems, and assign them to the appropriate resources for prompt resolution, following service standards and business procedures.
- Proactively identify and resolve customer issues, collaborating with internal departments to ensure effective and timely resolution.
- Communicate clearly, courteously, and professionally with customers, providing accurate information about products, services, and company policies.
Key Requirements
- Previous experience in customer care or similar role, preferably in sport B2C industry.
- Excellent verbal and written communication skills.
- Customer orientation and ability to solve problems effectively under pressure, even in challenging situations.
- Ability to work in a dynamic, multitasking environment.
- Ability to work in a team and collaborate with other departments.
- Knowledge of major computer tools (e.g., Microsoft Office, Excel) and ability to learn new business software quickly.
- Knowledge of Shopify, Oracle NetSuite, and Freshdesk is considered a plus.
- Bachelor's degree or equivalent preferred.
- Fluent in English and Spanish, post-intermediate level.
Seniority level
Entry level
Employment type
Full-time
Industries
Sporting Goods Manufacturing
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