PGMD Consulting, a company of the multinational IT engineering group TXT e-Solutions, operates in the healthcare market offering services and solutions to support the digital transformation of clinical-health, social-health, social and scientific research processes. PGMD Consulting provides its clients with strategic-directional consulting, analysis and redesign of business processes, project management on complex digitization projects and integration / implementation of information systems. TXT Group is an internationally operating Global Digital Enabler, a specialized provider of engineering software solutions. TXT effectively supports, through its group companies, customers in high-tech markets, in their mission, core business-critical processes, and throughout the lifecycle of their projects. Service Manager IT: In this highly dynamic and professionalizing environment, PGMD Consulting seeks an “IT Service Manager” with at least 2 years of seniority in the role. The new resources will be part of a dynamic team, working within technology change and ICT projects oriented to digitization, innovation and security of the Public Administration and for the entities of the Regional Health System, both in Lombardy and in other regions of northern and central Italy. Main responsibilities: Be the point of contact between the Client and the service provider to monitor the progress of activities and compliance with SLAs (Service Level Agreements); Facilitate project activities by being the preferred interlocutor between project stakeholders; Managing communication to work teams; Being the Client's point of reference for capacity management and continuous service improvement processes; Oversee "Change" and "Incident" management processes. Required skills: Knowledge of ITIL and/or COBIT framework (ITIL Foundation certification or similar is preferred); Knowledge of service management tools (e.g., Remedy, ServiceNow, ManageEngine, Sysaid); Project planning and management skills; Problem Solving and Risk Management skills; Relational and communication skills. Education: Diploma or Bachelor's degree in technical, scientific, engineering, or business disciplines and least 10 years' experience in information systems or IT consulting. What we offer: High innovation projects: our customers are facing, supported by PNRR resources, an epochal change in which digital transformation will guide the complete transformation of healthcare management processes according to the "One Health" paradigm; Dynamic and stimulating working environment: the specificity of the projects, the articulation of the project teams which include PGMD figures of the highest seniority offer the space for constant professional growth of the highest level; Flexible working environment: the activities will be carried out both at customers' premises, at company facilities and in smartworking to ensure the best functioning of the project teams and the achievement of project objectives; Teamworking: teamwork to achieve the objectives set combined with recreational team building activities and corporate events; Internationality: we are a global reality with offices all over the world such as Milan, Berlin, Seattle, Dallas and Paris, which lead to collaboration and support on different projects between colleagues, developing a heterogeneous reality that allows a constant exchange of culture and perspective; Economic package: permanent contract and corporate benefit (TR, Health Insurance). Your involvement will enhance the NEXT-GEN! Are you ready for this challenge? PGMD Li - Hybrid