Overview
JOIN OUR TEAM to assist and prepare 200,000 service members who separate annually from the United States Military begin a new life chapter as a civilian.
The Department of Labor (DOL) Veterans' Employment and Training Service (VETS) program requires contractor services to support transitioning Servicemembers through its Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners.
Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.
The DOL VETS TAP program is in need of a skilled and compassionate
Lead Facilitator
who has prior experience teaching and/or instructing military personnel transitioning to civilian professional and vocational occupations.
This will also organize and support facilitation assignments in an assigned area (Hub).
Responsibilities
Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations.
Guide the transitioning military service members in identifying goals along with recognizing any employment or education gaps.
Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing.
Assist in preparing for civilian employment and participation in technical programs and schools.
Conduct small and large group instruction on the job search process.
Deliver standardized curriculum via in-person or virtual classrooms.
Ensure completion and submission of classroom reports for their assigned Hub.
Ensure all facilitators maintain training certifications and follow standardized curriculum.
Observe and mentor new facilitators during the delivery of standardized curriculum.
Validate weekly and quarterly schedule of facilitation assignments.
Proactively communicate concerns to stakeholders in a timely manner.
Coordinate travel assignments and adhere to travel expense policies for their assigned Hub.
Report to a regional manager and attend weekly meetings (virtually).
Upon emergent needs, be able to facilitate on short notice.
Work and reside within the Hub assigned area.
Qualifications
To be successful in this role, you must have:
Requires Bachelor's degree in a related field;
or An Associate's Degree in a related field and four (4) years of recent specialized experience working as a Workforce Solutions or HR Specialist;
or A major certification and six years of recent specialized experience;
or A High School Diploma and eight (8) years of recent specialized experience
Experience which demonstrates understanding of private and public sector employment processes.
Must be knowledgeable of the workplace, jobs, and requirement for entry into those jobs.
Must demonstrate the ability to provide standardized training to groups with up to 50 participants.
Familiar with MS Windows and Office.
Effectively communicate with Military clients and Government representatives.
Comfortable instructing and speaking in front of a group, be observant of others, possess the ability to professionally engage with a diverse audience.
May require extended hours, including weekdays, weekends, and some holidays.
Must have excellent time management skills, able to work independently and follow directions.
Must respond to emergent facilitation assignments.
Meet country specific employment requirements.
This is a higher-level facilitation position so selected individual must be able to perform all of the skills / roles of other facilitators.
Ability to travel up to 25%
If you are interested in supporting and working with our military and a passionate Serco team, then submit your application now for immediate consideration.
It only takes a few minutes and could change your career!
Military Veterans and Spouses encouraged to apply.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc.
In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation.
We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers.
Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients.
Serco is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at, option 1.
For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
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