The Merchant Service Specialist supports ordinary and ad hoc activities of the Merchant Services team, ensuring a high-quality office environment and efficient operational support to the Sales Team, Administration, and all GB departments. Reporting to the Merchant Services & Inside Sales Manager, the role also contributes to enhancing Global Blue’s service offering and acts as a key support to the Sales Team.
Main Activities:
* Merchant support hotline, email accounts & customer service for all merchants’ questions, entry point of Global Blue for retail industry in Italy;
* Contract management, set up, control and implement new merchants under the guidelines in work;
* Internal reports;
* Credit note copies to merchant;
* Manage contract terminations and update sell-in/sell-out data in a specifical internal system
* Other duties as assigned;
Reporting and collaboration
* The role reports to Merchant Services & Inside Sales Manager
Key competencies
* Effective verbal and written communication;
* Strong customer orientation and team spirit;
* Flexibility, resilience, and ability to manage shifting priorities;
* Proactive and results-driven attitude;
* Strong organizational and problem-solving skills;
* Proficiency in Microsoft Office (especially Excel) and invoicing tools;
* Good command of English;