We are looking for a hands‐on and customer‐focused IT Specialist - Site Support to join our onsite IT team in Italy. This role is ideal for someone who enjoys solving real user problems, providing high‐quality technical support, and working in a fast‐paced environment that spans office, warehouse, and light industrial areas. You will play a key role in supporting end users, workplace technologies, and local IT operations while collaborating closely with regional and global IT teams. If you thrive in an environment where reliability, responsiveness, and ownership truly make an impact, this role is for you.In this role your main accountabilities will be:
Provide onsite L1 and L2 support for laptops, desktops, mobile devices, printers, peripherals, meeting room systems, and end user softwareRespond to and resolve incidents and service requests related to Windows and macOS endpoints, Microsoft 365, Teams, Outlook, VPN, networking, printing, and collaboration toolsDeliver high quality walk‐up, desk side, and remote support across office, warehouse, and light industrial environmentsInstall, configure, deploy, and maintain end user devices, including setups for new hires, replacements, reassignments, and decommissionsSupport account related activities in coordination with centralized IT teams (password resets, access troubleshooting, group membership validation)Assist with onboarding and off‐boarding, ensuring accurate and timely completion of hardware, software, and account tasksTroubleshoot wired and wireless connectivity issues, including basic checks on network ports, switches, VLANs, Wi Fi, and DHCPSupport workplace and meeting room AV technologies (Teams Rooms, display sharing, cameras, microphones, and other peripherals)Maintain accurate ticket updates, documentation, asset records, and knowledge base contentEscalate issues appropriately to higher level support teams, vendors, or application/infrastructure owners, staying engaged through resolutionParticipate in local IT projects such as office moves, hardware refreshes, room technology rollouts, printer changes, and infrastructure improvementsAssist with IT inventory management, lifecycle management, and stock controlFollow corporate security, compliance, and data protection standards, including IT policies, asset handling procedures, and GDPR requirementsIdentify recurring issues and recommend practical, user focused improvements
To make the above work, we are looking for a young professional who is a practical problem‐solver with a hands‐on mindset. Other essential requirements:
2–5 years of experience in IT Support (L1/L2, Helpdesk, Desktop or Onsite Support) in a corporate environmentStrong technical skills with Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, Office apps) and basic AD/Entra ID conceptsProven ability to troubleshoot laptops, desktops, mobile devices, printers, peripherals and common software issuesSolid understanding of networking fundamentals (IP, DNS, DHCP, Wi Fi, switching) and VPN connectivityExperience using ITSM/ticketing systems and working with SLAsStrong communication, customer service mindset, and professional onsite presence; ability to stay calm under pressureAbility to work autonomously onsite while coordinating with remote IT teams; valid driver's licenseGood working proficiency in English and fluency in Italian(Preferred) Experience in manufacturing/warehouse environments, plus support for macOS and mobile/industrial devices (badge printers, label printers, scanners)(Preferred) Familiarity with endpoint management tools (Intune, JAMF, SCCM), Cisco/Meraki environments, asset management, and basic cybersecurity concepts.
What's in it for you?Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.About ABB E-mobilityABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.Welcome to Operations, where strategic supply chain management and operational excellence meet. Our teams focus on supply chain strategy, vendor partnerships, and KPI tracking to ensure cost‐effective operations. We manage transitions to mass production and fulfill European and North American demand from our factories in San Giovanni Valdarno, Italy and Phoenix, USA whilst optimizing the global value chain. Within Operations advanced capabilities drive quality standards and continuous improvement, while HSE ensures safety and environmental compliance. Warranty management and PMO lead operational projects aligned with strategic goals.#J-18808-Ljbffr