For our Italian Branch located in Caponago (MB), we are seeking a committed and proactive:Service Operation CoordinatorA worldwide leader in reciprocating compressors is looking for a young resource with some years of technical and commercial experience in service/aftermarket of mechanical machinery, preferably rotating equipment.The position is part of the Service Division with the objective to push and support the business development and growth of the organization with new customers and increasing service portfolio.The main tasks will be:Coordination of field service team (internal/external)1st level technical support for FSR and for BCIT in generalCoordination of Workshop resourcesPlanning of workshop loadEnsure projects execution (Parts, FS, Repair) according to customer specifications, applicable industry norms, BC standards, policies and procedures, ISO9001 on time and within budget.Cost evaluation of FS and W/S worksAssistance, evaluation, support, and checks the activities of the external Service organizationIdentify, recruit and maintain relationships with suppliersUse / improve / build up potential partnerships with strategic players to achieve the defined targetsCoordination of Customer support and order management teamCandidate Profile:5-10 years of experience in a similar role and similar markets (preferably reciprocating compressor)Bachelor / Master engineering degreeFull understanding of maintenance / repair jobsKnowledge of the SAP (R3 or S/4 HANA) systemEnglish - business fluent and contractual level in both oral and written communicationWe are looking for:Team player in a multicultural, international, as well as local workshop environmentCustomer Satisfaction orientedConsistent Customer claims managementPersistence on targetMultiproduct and service order management abilityWillingness for frequent domestic and international business travelAvailable to perform field activitiesTrustworthy, proactive, self-disciplined, self-motivated, target-oriented, loyal personalityWe offer:Structured induction processFlexible and hybrid working conditionsVersatile and autonomous activities and tasksWorking environment with professional development opportunitiesParticipation in job-related training and further educationAppreciative cooperation with a family-like corporate cultureDemonstrated values that promote diversityDynamic, international environment with committed employeesWe look forward to receiving your complete application documents. Burckhardt Compression IT | Location: Caponago (near Milan), Italy.Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.
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