Ph3Experteer Overview /h3pIn this role you will act as the liaison between customers and Operations, owning quality and claims topics end-to-end. You will lead 8D problem-solving, coordinate root-cause analysis, and drive corrective actions with verification of effectiveness. You will safeguard service quality and customer experience while monitoring satisfaction and KPI trends. You will also support QA activities and improve internal processes (PFMEA, APQP, Control Plan) to enable cross-functional collaboration and continuous improvement. /ph3Retribuzione / Benefits /h3ulliLead customer quality issues and 8D reports, coordinating RCA and corrective actions until closure /liliMaintain high service levels and optimise the customer experience /liliEvaluate and monitor Customer Satisfaction /liliApprove or disallow claims within authorization limits /liliAct as the link between Customer and Operations departments /liliOversee Quality Assurance topics and drive internal process improvements (PFMEA, APQP, Control Plan) /liliMonitor KPIs and provide trend analyses to leadership /li /ulh3Responsabilità /h3ulliBachelor's Degree in Mechanical Engineering /liliExperience in Quality Department and in Claims management /liliExperience working with Customers /liliKnowledge of Microsoft Office /liliProcess improvement and Quality Assurance /liliOrganised, responsive and solution-driven; able to deliver results /liliFlexible and able to work in a fast-paced environment /liliFluent in spoken and written English (B2/C1) /li /ul /p #J-18808-Ljbffr