Ph3Job Information /h3pLocation: • (not specified) /ppClient / Employer: ModMed /ppJob reference: 28ffa8bb43f db2521b371afd44 /ppListing type: Basic /ppEU work permit required: No /ppPosted: – /ph3Company Overview /h3pAt ModMed, we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has created an AI‑enabled, specialty‑specific cloud platform that places patients at the center of care. We’re an award‑winning team recognized for innovation and employee satisfaction, with a global headquarters in Boca Raton, Florida, and an extensive employee base in Hyderabad, India. We’re a team of 4,500+ passionate problem‑solvers on a mission to increase medical practice success and improve patient outcomes. Consistently ranked as a Top Place to Work, we have received the 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year,” the 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties, and the Florida Venture Forum: Venture‑Backed Company of the Year. /ph3Job Description Summary /h3pThe Senior Manager, Support Services oversees multiple support teams to deliver exceptional technical support for software products, driving customer satisfaction through strategic process optimization and issue resolution. They lead cross‑functional initiatives, align support operations with business objectives, and foster a high‑performing, scalable support organization while advocating for product improvements based on customer insights. /ph3Responsibilities /h3pStrategic leadership: Develop and execute a strategic vision for support services by setting team goals, aligning with company objectives, and leading multiple support managers through performance coaching and strategic planning.br/Customer Support Excellence: Ensure high‑quality resolution of complex customer issues and escalations by overseeing team performance, enforcing SLAs, and implementing customer‑centric strategies across global … /p /p #J-18808-Ljbffr