PpJob ID: | Amazon Italia Services Srl /ppAt Amazon, we strive to be Earth\'s most customer-centric company where people can find and discover anything they want to buy online. We hire the world\'s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. The IT Services organization supports growth through the implementation of technology solutions including desktop productivity tools, systems and network infrastructure, and HR/financial systems, and company-wide technology programs such as website availability and latency. Amazon is searching for a proven and established leader to manage an IT Support team. This leader will be responsible for IT service delivery for corporate operations. This leader will be responsible to drive standardization and communication in the region and tie into IT Services initiatives, owning the needs of the internal customers. /ph3Key job responsibilities /h3ulliDirectly manage a team, building an organization that can support and sustain regional growth and customer need. /liliWorking closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region. /liliMaintaining very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location. /liliEffectively defining/analyzing metrics to drive team behavior in pursuit of goals. /liliWorking effectively in a cross-functional environment with legal, technical, senior management teams and site leadership. /lili Traveling occasionally to meet with remote staff and customers. /liliDeveloping and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure /li /ulh3Basic Qualifications /h3ulliExperience leading IT support or operations teams /liliA solid understanding of networking and desktop technology and proven methods on providing innovative solutions to customers. /liliAn ability to think creatively and apply strong analytical and problem solving skills, driving issues to resolution. /liliExperience dealing well with customers during problem resolution and operating under pressure. /liliStrong attention to detail and excellent written and oral communication skills. /liliAbility to effectively influence, negotiate, and communicate with internal and external business partners, contractors and vendors to get things done /li /ulh3Preferred Qualifications /h3ulliBachelor\'s degree in Computer science or IT related field /liliExperience in lean, six-sigma, process improvement is a plus /liliExperience in Systems or Network Engineering position a plus /liliExperience in planning and delivery of IT integrations of acquired companies a plus /li /ulpAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppbPosted: /b May 27, 2026 (Updated 5 days ago) /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr