Ph3Experteer Overview /h3pIn this role you will be the key QA link between customers and internal teams, elevating quality performance and ensuring compliant, reliable products. You’ll work closely with Quality, Plant QC, Regulatory, and Operations to address customer needs and drive improvements. You’ll lead end-to-end handling of complaints, support audits, and maintain technical documentation, contributing to a culture of continuous quality. This position anchors the quality strategy within the Bolton Food unit in Italy and offers cross-functional impact at scale. /ph3Retribuzione / Benefits /h3ulliServe as technical point of contact for customers on quality, food safety, and product specifications /liliManage customer technical requests and coordinate with internal teams to validate information /liliHandle customer and consumer complaints end-to-end, including root cause analysis and corrective actions /liliSupport customer audits and technical visits /liliPrepare and maintain customer technical documentation /liliMonitor quality performance and drive continuous improvement of customer service processes /li /ulh3Responsabilità /h3ulliMaster’s degree in Food Technology or similar /lili5+ years of experience /liliKnowledge of ISO 9001, GFSI, HACCP; ISO 22005, MSC and Social Accountability a plus /liliAdvanced in MS365 Office /liliProfessional proficiency in Italian and English (Spanish a plus) /liliStrong technical leadership and analytical thinking /liliAbility to manage projects and priorities /liliClear communication and cross-functional collaboration /liliContinuous improvement mindset with focus on innovation /li /ulh3Requisiti fondamentali /h3ulliCanteen /liliRemote working options /lili25% mobility /liliPermanent contract /liliFull-time /liliInclusive working environment /li /ul /p #J-18808-Ljbffr