JOIN OUR TEAM AT TERUMO NEURO!At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.Join our dedicated Customer Service teamPosition: Customer Service Representative – ItalyLocation: Milan (Hybrid – at least 3 days/week on-site)Contract: 12 months / can be extendedYOUR MISSION:Process customer orders (direct & consignment) via SAP HANA ERPMaintain customer account records & order historiesSupport consignment & tender agreementsMonitor inventory, consignment & trunk stockManage returns (RGAs, complaints) with global CS & QA teamsCoordinate product returns with European warehouseAssist customers, sales teams & distributors (availability, order status, deliveries)Handle inquiries & ensure timely follow-upPrepare sales reports upon requestYOUR PROFILE:Previous experience in customer service or a recent graduate in the fieldStrong MS Office skills (Word, Excel, Outlook, Teams)Ability to multitask & prioritizeDetail-oriented & responsiveExcellent communication & phone skillsFluent ItalyBONUS POINTS:Experience in high-tech, pharma or medical device industryKnowledge of SAP ERPExperience supporting direct sales organizationsBachelor's degree or Master's degreeFluent EnglishReady to make an impact?Apply now and be part of a dynamic, international team at Terumo Neuro!#Terumo Neuro #We Are Hiring #Customer Service #Job Opportunity #Milan Jobs #Career Opportunity #Customer Success #SAP #Medical Devices #Teamwork #Join Us #Now Hiring #Ita