Location: Milan (HQ)Travel: 50–70% (international)Reporting to: Chief Retail OfficerAbout Poke HouseBorn in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is the global leader in the fast-casual poke bowl category. With over 180 stores across 9 countries and more markets ahead, we sit at the intersection of digital food, modern restaurants, and community-driven brands.We are now entering a new phase of international maturity, where operational excellence, leadership depth, and scalable capabilities are critical. To support this evolution, we are looking for an International Retail Operations Manager to elevate performance across our international markets through people, systems, and disciplined execution.Your MissionYour core mission is to multiply impact through people.You will build, empower, and upskill International Area Managers, enabling them to consistently develop high-performing Store Managers and teams across markets.You will not run stores directly, but this is a field-driven leadership role: it requires a leader who is comfortable in the store environment, thrives during service hours, and leads by example on operational discipline.What You’ll Be DoingOwn operational performance across our countries, with a strong focus on store economics, productivity, and customer experienceAct as the key operational bridge between HQ and local teams, ensuring clarity, consistency, and accountabilitySpend 50–70% of your time in stores across international markets (mostly Europe, but also US), working directly with Area Managers and Store Managers.Translate company strategy into clear operational priorities for international marketsTrain, and develop International Area Managers, enabling them to:Lead through data and KPIsEffectively coach Store ManagersDrive accountability without micromanagementDesign and implement in cooperation with the Retail Excellence team training frameworks, rituals, and operating cadences for Area Managers and Store ManagersMonitor and improve key KPIs: Sales, Labor Productivity, COGS, Waste, Inventory AccuracyEnsure consistency in forecasting, ordering, inventory management, and labor planning across countriesSupport corrective action plans in underperforming stores or regions, always through local leadershipEnsure brand standards, operating procedures, and customer experience are consistently applied across marketsDrive disciplined usage of operational tools (POS, labor systems, inventory & purchasing platforms)Partner with Data & Finance to strengthen performance visibility and decision-makingSupport new market openings and store rollouts, ensuring operational readiness and leadership capabilityWhat You Bring5+ years of experience in Operations leadership roles within multi-country restaurant or retail chainsProven experience managing and developing managers of managers (Area / Regional Managers)Strong international exposure; comfortable operating across cultures and marketsHighly analytical, data-driven, yet with a creative and people-oriented approachStrong business acumen with hands-on operational credibilityNatural coach and builder: you develop leaders, not dependencyExcellent knowledge in the use of IT tools from Excel to specific F&B softwareWillingness and energy to travel 50–70% of the timeFluent English (mandatory); additional languages (Spanish, French) are a strong plusValid visa/work authorization allowing frequent business travel within Europe and the United StatesWhat We OfferA key leadership role in one of Europe’s fastest-growing food brandsHigh autonomy and real impact on international performanceCompetitive salary aligned with experienceSignificant career growth opportunities at international levelBeing part of a purpose-driven, people-first companyCareer growth potentialSpecial offers dedicated to employees