Social network you want to login/join with: (Senior) Customer Success Manager Italy, como Client: Location: Job Category: Other - EU work permit required: Yes Job Reference: 3147576622643675136337126 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Your mission You are responsible for our Italian customers and handle all communication. You are introducing innovative payment processes for car dealer groups and other industries. You are responsible for the training of operational managers (remotely/on-site) for our product usage. You identify potential "stumbling blocks" in the onboarding project and resolve them in coordination with customers and colleagues from other areas. You are in charge of upgrading our solution for existing clients. Through your close contact with customers, you help to improve our product and processes. Your profile You have at least 5 years of experience in digital (multi) project management, with proof of successful projects. You work in a structured and organized manner, even under stress, managing multiple tasks effectively. You communicate clearly and confidently at C-level, even in tense environments. You are willing to travel to our customers. You are native or bilingual in Italian, proficient in business English, and eager to work in a fast-paced environment. Experience in the automotive or software sectors is a plus but not mandatory. Why us? Be part of one of Europe's most exciting FinTech scale-up stories. Access extensive training and development opportunities to enhance your skills. Enjoy an open and transparent company culture where your ideas are valued. Possibility to work from home. Participate in monthly team events focused on team spirit and fun. About Us We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we've developed bezahl.de, the first all-in-one platform for digital payment management in automotive trade, optimizing internal processes and enabling fully digital payment solutions for car dealership groups.
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