Job ID: 265456 Date posted: 12/12/2024 WHAT YOU'LL BE DOING DAT BY DAY - Responsible for quality standards of customer experience in the customer and restaurant and colleagues canteen, implementing the global and national compliance standards, managing the food supply chain and range competence in the store. - Act as a commercial business partner within the IKEA business in the store. - Lead and coach the food operations team in optimizing and develop the IKEA Retail Food business, considering the IKEA brand position, strategies, legal compliance and people and planet positive in all IKEA touchpoints as well as promoting IKEA as a great place to work. - Ensures implementation of global and national compliance standards to secure a safe environment for customers and colleagues and the customer experience and exceeding customer expectations - Secures the appropriate processes and procedures to secure quality of food, food safety, excellence in operations, introduce vitality and to reduce waste - Lead and manage the food supply chain for efficient ordering, production and inventory levels to maximize profitability - Ensure that all the food's rooms are in shape as new, that equipment is maintained and in full working order and nsure high quality standards of customer experience in the customer restaurant and collegue canteen and optimized levels of commerciality are achieved by cooperating effectively with the food commercial leader - Secure a lean, diverse and high performing team through building IKEA Food and IKEA competence and leadership and empowering colleagues to act on their own initiative - Responsible for the implementation of the global and national people and sustainability strategies WHAT YOU'LL NEED TO HAVE - Compliance standards and Food safety standards and Local food legislations - National business direction, Consumer and Market research, Food Trends and Customer buying behaviour - Experience in leading a high-volume catering business - Ability to handle multiple topics and changing priorities/deadlines - Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently - Ability to work within a strong framework and to deliver strong business results through people - Proven ability to maintain effective work and leadership behavior in the face of setbacks or pressure - Experience in a customer facing environment - Capable of communicating in English and Italian, both in writing and verbally - Communication and influencing skills - Build trustful relationships - Planning and organizational skills - Ability to identify new business opportunities WORKING WITH US HAS ITS REWARDS Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. As part of the team you’ll have access to: Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc) Wel being Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life. Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€ Employee discount: 15% on the purchase of IKEA products for personal use IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child) Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together WE CARE FOR PEOPLE