HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)
Job ID : 3040310 | Amazon Development Center (Romania) S.R.L. - A91
This role can be performed from any location within Poland, Slovakia, and Czech Republic.
At Amazon we believe that every day is still day one.
It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.
Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides multi-language support to internal customers and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems. Responsibilities include answering employee lifecycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.
Responsibilities :
* Handle and resolve HR queries in Dutch and English by referring to documentation such as FAQs and standard operating procedures, escalating when necessary.
* Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high level of customer focus.
* Identify gaps in supporting documentation, internal processes, and areas for service improvement.
* Communicate effectively both verbally and in writing with employees to explain and resolve queries related to the employee lifecycle at Amazon.
* Actively seek employee feedback to improve service levels.
* Work on rotational shifts, including weekends, weekdays, and bank holidays.
Basic Qualifications :
* Experience in human resources
* Experience in customer service
* Proficiency with Microsoft Office applications
* High school diploma or equivalent
* Experience in confidential environments
Preferred Qualifications :
* Fluent in Dutch, both spoken and written
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