Customer Service Specialist_Italy, Lecco
Adecco Italia
Lecco, Italy
Adecco Italia spa is seeking a motivated individual to join a startup insurtech company specializing in roadside assistance. Founded by visionaries who identified a market gap and addressed it with cutting-edge digital solutions, the company has rapidly expanded from Italy to France and Spain, and will soon enter Germany in September 2024. This marks an important milestone in their journey to become a leading provider of modern roadside assistance in Europe and beyond.
The company operates on a B2B2C model, collaborating with major automotive sector players such as insurance companies, car manufacturers, rental agencies, and mobility operators. Their advanced digital platform allows customers of their partners to request assistance and replacement mobility solutions in real-time, revolutionizing roadside help.
They are looking for a dedicated Customer Service professional to help optimize processes and set new standards of excellence in the industry. Are you ready to be part of this change?
Responsibilities:
* Manage assistance requests in case of difficulties (e.g., breakdowns, failures), interacting with customers in real-time.
* Monitor and supervise the digital support process, intervening when necessary.
* Ensure a positive experience through digital channels (chat, phone) and/or coordinate directly with the network of providers.
Requirements:
* Full availability to work shifts (24/7).
* Full-time contract.
* Good knowledge of Italian and English (Spanish or French is a plus).
* Experience in operations and/or customer service (preferred).
* Teamwork attitude.
Additional Information:
* Fixed-term contract of 4 months.
* Shift work, including night shifts and weekends (occasionally).
* Possibility of smart working or full remote work.
* Gross annual salary: €22,000.
* Expected start date: 01/08/2025.
Professional Category: Employees
City: Milan
Availability: Full Time
Candidates are invited to read the privacy policy available on the application page, respecting the legislation on data privacy. Please be aware of fake job postings and refer to our tips to recognize scams on our dedicated phishing page.
Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004). by helplavoro.it
#J-18808-Ljbffr