Ph3About Us /h3 pSpoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way. /p pOur culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset. /p h3The Role /h3 pThe Customer Success Manager will be a strategic partner for our clients, driving platform adoption, retention, and revenue growth. This position requires proven experience in customer success and sales within the SaaS industry. You will work closely with key accounts, identifying expansion opportunities and ensuring clients achieve their business goals through Spoki. /p h3Main Responsibilities /h3 ul liManage and develop a portfolio of strategic clients, ensuring high retention and satisfaction /li liGenerate upsell and cross-sell opportunities through consultative selling /li liDevelop and implement success plans aligned with clients’ business objectives /li liAnalyze data and metrics to identify growth opportunities and risk factors /li liCollaborate with the sales team to ensure effective onboarding and smooth transitions /li liProvide strategic consulting on marketing automation and WhatsApp Business strategies /li liAct as the voice of the customer, bringing insights to product and development teams /li liConduct business reviews and present ROI analyses to stakeholders /li /ul h3The Ideal Candidate /h3 ul liProven experience in Customer Success Management within SaaS companies – Required /li liProven sales experience with a strong track record of meeting or exceeding targets – Required /li liStrong goal orientation and focus on measurable results /li liFluent in English (B2–C1) – Required /li liDeep understanding of SaaS metrics (churn, retention, expansion, NRR) /li liExcellent relationship-building and negotiation skills /li liKnowledge of digital marketing and conversational commerce /li liAnalytical mindset with the ability to turn data into actionable strategies /li /ul h3What We Offer /h3 ul liFull-time permanent contract (CCNL Commercio – Confcommercio) /li liGross annual salary: €28,000 – €35,000, depending on experience /li liCompany laptop /li liMeal vouchers /li liOn-site position in San Vito dei Normanni (Brindisi) in a young and collaborative environment /li liProfessional growth opportunities in an international and rapidly expanding context /li liWork with cutting-edge technologies in conversational AI and WhatsApp Business /li /ul h3Selection Process /h3 ol liPreliminary call with Elena, our AI /li liEmail invitation to an initial interview /li liTechnical interview with the relevant team /li liFinal on-site interview with the CEO /li /ol pSpoki is an equal opportunity employer. We encourage applications from all backgrounds and experiences. /p /p #J-18808-Ljbffr