Johnson & Johnson is recruiting for Shockwave Medical Inc. a Contract Management Specialist (d/f/m) to be located in Italy.
Position Overview
This role is responsible for the accurate administration and ongoing maintenance of customer and GPO agreements across commercial systems, ensuring pricing integrity, contractual compliance, and audit‑ready data at all times. Acting as a key operational anchor within Commercial Operations, the position translates contractual terms into reliable system records, controlled processes, and consistent reporting within Salesforce, Oracle, and related enterprise platforms.
Working closely with Sales, Finance, Legal, and IT, the role ensures that contract data is correctly set up, maintained, and validated, supporting downstream activities such as billing, reporting, audit readiness, and compliance monitoring. A strong focus is placed on disciplined system governance, timely updates to contract and membership data, and the prevention of data quality issues that could create commercial or compliance risk.
Through continuous monitoring, analysis, and process optimisation, the role strengthens the integrity of customer agreement administration, supports scalable commercial operations, and enables accurate execution of both routine contract activities and more complex sales scenarios, including new product launches and strategic initiatives.
Key Responsibilities
* Support new product roll outs or strategic business initiatives by ensuring proper system setup, cross‑functional process creation, and assessment of impact on contract operations and create processes or request automation to support those initiatives.
* Oversee the integrity of the pricing process in connection with customer contracts.
* Provide support to sales team for contracting or quote generation requests as needed.
* Ensure that contract data being captured in Salesforce is adequate and reportable.
* Run reports to maintain data integrity of contract terms in Salesforce and Oracle, support data report requests from sales or leadership, and reports to monitor company contracted compliance clauses.
* Maintain contracted consignment inventory values in Salesforce and ensure that contracts are executed for all consignment customers.
* Conduct monthly and quarterly audits for Finance and Legal to comply with external auditor requirements as it relates to Commercial Operations functions as well as supporting audits required by Customer entities such as GPOs.
* Create, maintain, and execute monthly analysis for GPO administration fees to administer accurate payments for GPO agreements.
* Self‑direct and prioritize incoming requests for contract analysis. Conduct analyses, develop conclusions, and communicate recommendations to key stakeholders.
* Maintain and update membership alignment in Salesforce based on external data sets and recommend enhancements to scale for maintaining frequent changes.
* Ensure that monthly membership lists are updated in a timely manner.
* Recommend enhancements, provide user requirements, collaborate with IT, conduct user acceptance testing, and train co‑workers on software enhancements to improve operational efficiency and sales team access to data.
* Create, monitor, support and manage commercial, contract and sales operations reports and dashboards in Excel, Salesforce, Oracle and PowerBI.
* Work with Legal team to request amendments, new contracts and terminations for business needs such as new product launches, discontinuation of products, and strategic business decisions that affect contracts.
* Analyze contracts and interpret them as requested; alert management to risks related to contract compliance or legal risk.
* Partner with different stakeholders to build and streamline commercial operations processes and ensure alignment across multiple functions.
* Engage in frequent interaction with sales, finance, and commercial operations teams to assist with questions, process improvements, and complex sales flows.
* Contribute to various day‑to‑day activities and manage projects within the commercial operations team and other departments as needed.
Requirements
* Bachelor’s Degree in business/technical field, or MBA, or 8+ years of directly related work experience.
* 4+ years of experience in Sales Operations, Finance, or other analytical functions creating data reports and analytics.
* Fluent English required; proficiency in an additional EU language is a plus, with German preferred.
* Strong background in a multi‑disciplinary environment with high flexibility.
* Experience in medical device or other life sciences industry is a plus.
* SFDC and/or Oracle experience.
* Ability to analyze and interpret contracts and then communicate that to others in simple terms.
* Ability to partner with key stakeholders in driving goals.
* Ability to efficiently and effectively handle multiple and shifting priorities.
* Self‑motivated and able to work with minimal supervision.
* Highly organized with excellent time management skills and a strong attention to detail.
* Ability to manage ambiguity.
Preferred Skills
* Business behavior
* Coaching
* Collaborating
* Contract Management
* Detail‑Oriented
* Document Management
* Issue Escalation
* Office Administration
* Problem Solving
* Regulatory Compliance
* Relationship Building
* Risk Assessments
* Sales Enablement
* Sales SupportSales Terms and Conditions
* Tenders Management
Pay Range
€39.800,00 – €64.055,00 (primary posting location; additional locations may vary)
Benefits
In addition to base pay, we offer the following benefits: annual bonus with set target based on pay grade/location, sales commissions, vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well‑being reimbursement, programs for financial, physical and mental health, service anniversary and recognition awards. Employees and eligible dependents can participate in several insurance plans.
* This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
*Benefits and pay figures are indicative and may vary by location and employment terms. For more information, visit the Johnson & Johnson benefits portal.
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