Ph3bJob Title: Train Operation Support Engineer /b /h3pWe create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. /ppbPurpose of the Job: /b /pulliProvide real-time technical support to train drivers and operations teams in case of faults during service /liliCoordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies /liliCoordinate with traffic control and fleet management to manage train availability and service recovery /liliProvide clear and accurate instructions or guidance based on established protocols and procedures /liliTroubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions /liliPrepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations /liliAnalyze incidents and support post-event investigations to determine technical causes /liliCollaborate with maintenance teams and contractors to support repairs and maintenance work /liliParticipate in root cause analysis and contribute to continuous improvement initiatives /liliConduct field inspections special checks and assessments of rolling stock /liliReview fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. /li /ulpbResponsibilities: /b /pulliParticipates in critical task-force dedicated to troubleshooting when needed /liliDefines standard rules to analyse train diagnostic data /liliDefines standard sheet for troubleshooting during operational outage /liliDesign diagnostic algorithms in collaboration with engineering team /liliSupports data analysts /li /ulpbOrganisational Reporting: /b /pulliHierarchical Reporting: Fleet support center manager /li /ulpbNetwork Links: /b /pulliFleet managers /liliDepot managers /liliProject engineering managers/Train system engineers /liliControl room system engineers and data analyst /liliMaintenance Team leaders /li /ulpbEducational Requirements: /b /pulliTechnical Diploma or Degree in Engineering (preferably, Mechanical, or Electrical Engineering) or proven experience in railway maintenance and operation /li /ulpbTechnical Knowledge / Experience: /b /pulliExperience in Train Monitoring System development or validation or commissioning /liliExperience at system level in Railway industries or big industrial plant (Power, naval...) /liliGood knowledge of business analytics tool such as Tableau, powerBI... /li /ulpbBehavioural Skills / Competencies: /b /pulliStrong analytical skills, with attention to detail /liliExcellent problem-solving abilities and capacity to work under pressure /liliExperience in customer service or technical support, preferably in a transportation or railway environment. /liliExcellent communication and interpersonal skills to work effectively with various stakeholders /liliFamiliarity with industry standards and safety regulations in railway operations /liliData driven (makes objective decisions based on data/ facts and speaks with data) /li /ulpbJob Location / Mobility Requirements: /b /pulliThe job will be based in Milan /li /ulpAn agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. /ppAlstom is an equal opportunities employer. /p /p #J-18808-Ljbffr