Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Guest Experience Intern to join a modern and authentic hospitality team in Milan’s luxurious environment.
Reporting to the Front Desk Manager, the intern will support front‑desk and guest‑services tasks.
- Full‑time position, 5 days a week with 2 days off.
- Estimated start date: June 2026.
About us
Located near the iconic Teatro alla Scala, Casa Brera is a 101‑room hotel with 15 suites, including the refined Milanese Suite.
Objectives and internship activities
The aim of the internship is to provide a comprehensive orientation within the company and to develop skills in guest experience alongside a tutor.
Responsibilities
- Assist with guest check‑ins/check‑outs, ensuring alignment with LQA and Marriott International standards.
- Support payment verification and billing accuracy in Opera.
- Handle internal and external calls, log requests, and coordinate guest services.
- Assist in managing guest chats and cases through Marriott’s internal tools.
- Provide guests with information about the hotel, amenities, and local attractions.
- Help coordinate special requests, wake‑up calls, and in‑room dining orders.
- Support communication between departments to ensure smooth operations.
- Assist in handling guest complaints and problem resolution under supervision.
Candidate requirements
- A warm, people‑oriented demeanor and a team‑first attitude.
- Positive outlook and outgoing personality.
- Flexibility, problem‑solving skills, and multi‑tasking ability.
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
What we offer
- A unique opportunity to be part of a luxury hotel and receive growth opportunities.
- World‑class training and development programs to enhance your skills.
- Work alongside experienced hospitality professionals.
- Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide.
- Discounts for friends and family.
- Breakfast at 5 euros during your stay at one of our European hotels.
- Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program.
- Performance programs and recognition.
- Canteen service.
Marriott International is an equal‑opportunity employer, committed to hiring a diverse workforce and maintaining an inclusive culture. Marriott International does not discriminate based on disability, veteran status, or any other basis protected by federal, state, or local laws.
