MYngle (founded in 2007) is a global provider of 1-to-1 online language training for large international companies. Headquartered in Amsterdam, we support 650+ corporate clients across Western Europe, helping organizations deliver language learning at scale through innovative, distance-based solutions.
As we continue our rapid international expansion, we're looking for a Customer Experience professional to join our team.
What you'll do
* Support new client onboarding projects and ensure a smooth start
* Engage with corporate clients via phone, email, and live chat
* Drive retention and customer loyalty through proactive relationship management
* Oversee day-to-day customer communications and follow-ups
* Monitor and support strategies that maximize customer lifetime value
* Escalate issues to the right internal teams and capture learnings to prevent recurrence
What we're looking for
* Strong customer mindset: you ask great questions, listen carefully, and solve problems fast
* Confident, clear communicator who builds trust and collaboration
* Comfortable with tech tools; able to explain workflows to others
* Experience (or strong interest) in acquisition, re-engagement, and retention strategies
* Degree in education, marketing, or a related field (preferred)
Additional languages (a plus): German, French, Spanish
Location
Remote
Selection process
* Application
* First interview (Zoom)
* Second interview (Zoom)