EU Regional Service Delivery Manager EU Based EU Regional Service Delivery Manager Full Time Reporting to: Sam Bailie, Head of Global Services Department Management level Camlin Energy - Global Services Department WHAT TO EXPECT DAY TO DAY Camlin Energy has an exciting opportunity for a talented and experienced individual to lead and develop the service and delivery within the Global Services Department, European Region. Responsibilities include: - Leadership of the Project Delivery, Field Installation & Commissioning, Service and Support requirements within Camlin’s Regional EU Energy business - Develop and manage a multi-functional Service Delivery structure to support sustained growth and succession planning, including high degree of people management and coaching - Understanding customer requirements and responsibility for all aspects of contract execution phase - Proactively manage escalated customer actions to ensure positive outcome for Camlin and our customers. - Responsible for achieving regional revenue targets and additional profit generation at both field functional and project level - Support technical discussions with key customers including during the project scoping phase - Lead and promote health & safety culture across the GSD business - Ensure regional team alignment and compliance of processes, workflows, and systems with the Global Services Department - Identify and drive through areas for continuous improvement in the services we offer, in collaboration with the Business Operations Manager - Work with the Sales team to contribute towards account plans and opportunities and deliver on wider customer requirements. - Support the implementation, training, and development program for Camlin customers to enable self-sufficient Installation, Commissioning and Support as requested. - Contribute to new product testing and launch. - Contribute to overall business strategy including the development of scalable processes, policies, and structures - Provide regular updates, progress reports and requested information to the Head of Global Services on regional KPIs and OKRs. - Undertake other such duties that are required, commensurate with the role. WHAT YOU WILL NEED TO SUCCEED - Demonstrate experience in a similar role, preferably in delivery of substation works for large-scale electrical utilities. - Highly developed people and project management skills - Strong analytical, critical thinking and problem-solving abilities. - Good interpersonal and communication skills. - A willingness to work additional hours and the flexibility to work weekends as required; must be able to travel within the specified region and possibly to other locations as and when required, therefore a current passport and driver’s license are essential. - Ability to take ownership and accountability associated with this level of role - Demonstrate experience of complex and high-level customer interactions. QUALIFICATIONS - Bachelor’s Degree in electrical / mechanical engineering /Project or business management with relevant industry experience. WHAT WE LOOK FOR - We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other. - We believe in people - Here at Camlin, our people are central to what we do and what we can achieve, and as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive. - We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive, and always want to improve. Thinking differently is in our DNA and we love solving tough challenges. - We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve. - We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet. COMPANY DESCRIPTION Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and has interests in several R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. BENEFITS - Competitive Salary - On-site parking - Subsidised gym membership - Wellness & Recognition Programmes EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or