PstrongJob Title: /strong Service Delivery Manager / Field Service Manager /ppbr/ppstrongLocation: /strong Italy /ppbr/ppstrongAbout the Role: /strong /ppWe are looking for a hands-on and technically proficient Service Delivery Manager to ensure the highest standards of installation, commissioning, and after-sales support for our Aerial Work Platform (AWP) products. This role is critical for maintaining customer satisfaction and operational excellence across the region. /ppbr/ppstrongKey Responsibilities: /strong /pulliOversee on-site installation, commissioning, technical training, and after-sales service support for AWP products. /liliCoordinate local service partners or technical teams to guarantee delivery quality and adherence to timelines. /liliTroubleshoot customer problems on-site and provide effective technical solutions. /liliGather user feedback to contribute to product experience optimization. /liliCollaborate closely with the sales team to enhance customer satisfaction and drive repeat business. /li /ulpbr/ppstrongRequirements: /strong /pulliMinimum 3 years of hands-on experience in AWP service delivery, technical support, or field service roles. /liliIn-depth familiarity with AWP product mechanics, operational procedures, and common fault resolution. /liliProfessional proficiency in English for seamless collaboration with technical teams. /liliAn educational or professional background in fields like mechanical maintenance, mechatronics, or engineering services is preferred. /liliAbility and willingness to undertake frequent travel, with strong problem-solving skills in field settings. /li /ul