Description (internal use only) Position: Downtown Refunder Business Unit/Function: Commercial Reports to: Downtown Manager Location: Downtown Refund points Nature and aim of the position Refund Tax Free Forms at Merchant's (The Mall) Downtown Refund Point following Global Blue and Merchant's guidelines and policies.
Main duties and responsibilities Verify and refund Tax Free Forms to international travellers Ensure a satisfactory experience for our customers Prevent refunding mistakes and fraud Prepare reports as needed Observe Global Blue and Merchant's policies, guidelines and procedures Main KPIs Number of refunded transactions Refunding mistake ratio Reporting and collaboration Reporting line: Downtown Manager Mainly cooperates with:Peers at same and other Refund/Downtown PointsQuality AssuranceProcessingRefund