Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Cargo Operations Manager.
Based in Paris, France or Milan, Italy, you will be responsible for smooth cargo operations for France and Italy through close coordination, supervision and negotiation with the GHA’s, local service providers and staff within the stations. Continuously monitor and develop adherence to regulations outlined by local authorities, regulatory bodies and ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo whilst reducing operational costs involved, whilst continually improving customer satisfaction.
ACCOUNTABILITIES
* Make recommendations and suggestions to enhance services offered whilst reducing operational costs incurred in the region. Further be a part of the airline operating committee to address infrastructure issues etc.
* Implement, establish and monitor standard operating procedures with the GHA’s in the region to ensure smooth cargo operation with consistently high levels of quality This also includes streamlining policies with GHA staff in order to follow procedures in the absence of cargo staff at the respective stations.
* Manage KPI’s and Service Level Agreements with the service providers and and/or GHA’s in local markets to ensure the operational performance meets QR's required service levels.
* In collaboration with station and regional head, manage the station/region's ground handling activities and ensure that they are carried out on a cost effective, efficient and safe manner.
* Ensure discrepancies and non-conformances are minimized in order to reduce claims and penalties at the respective station to increase customer satisfaction and reduce carrier liability.
* Ensure management of safety, security and operational compliance matters in the local markets.
* Establish strong contacts with authorities and regulatory issues related to cargo operations.
* Maintain aircraft on time performance and ensure no delays occur due to ground operations.
* Perform required station bodies, QR group safety and security, QR compliance, self-audits, inspections, ensure any findings are actioned and concluded satisfactory within given timeframe.
* Ensure constant evaluation of best industry practices, detecting those that can add value to the operation.
* Support request of proposal with HQ, contracts and procurement for existing or new operation is achieved through ensuring well maintained and clear station agreements.
Qualification
* Experience in Airfreight Sales Management.
* Strong command of English and local language - written and verbal.
* Commercial acumen and ability to identify market and industry trends.
* Strong negotiation and communication skills.
* Ability to build relationships and influence.
* Complete product knowledge and the market practices of the areas under jurisdiction.
* Detailed knowledge of IATA Cargo handling, IATA Cargo Services Manual, Dangerous Good Regulations and other pertinent operational regulations.
* Knowledge of IATA Standard Ground Handling Agreement and Service Level Agreements.
* Managerial Skills - ability to delegate work, set clear direct and manage workflow.
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