Ph3Who We Are /h3 pSpoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels. /p pWe're growing fast and looking for an bClient Onboarding Training Manager /b to become the go-to person for our new customers, guiding them from day one to full platform adoption. /p h3Why Join Us /h3 pAt Spoki, we believe our customers' success is our success. As an Onboarding Manager, you'll be the person who turns a signed contract into a valuable partnership. Every customer you activate, train, and guide toward full adoption is a tangible win. /p pIf you're passionate about helping businesses grow, if you love seeing the results of your work, and if you want to be part of an expanding Italian SaaS company, bSpoki is the right place for you /b. /p h3The Role /h3 pAs an Client Onboarding Training Manager, you'll be responsible for the initial success of new Spoki customers. Your main goal is to ensure that every customer activates the service correctly, understands the platform’s potential, and starts using it daily to achieve their business goals. /p pYou'll be the face of Spoki during the crucial first months of the customer relationship: from technical setup to training, from the first message sent to full adoption. Your success will be measured by your ability to turn new customers into active, satisfied users. /p h3What You’ll Do /h3 h3Activation Setup /h3 ulliGuide new customers through the service activation process, ensuring they complete all necessary steps /liliSupport initial platform configuration based on each customer’s specific needs /liliRemove any technical or operational blockers that slow down the onboarding /li /ul h3Training Adoption /h3 ulliDeliver personalized training sessions to help customers discover platform features /liliIdentify the most relevant use cases for each customer and propose practical solutions /liliCreate tailored onboarding paths based on industry, goals, and digital maturity level /li /ul h3Follow-up Lock-in /h3 ulliMaintain regular, structured contact with customers throughout the onboarding period /liliMonitor usage levels and proactively intervene if engagement drops /liliRecommend strategies and best practices to maximize the value customers get from the platform /liliEnsure customers integrate Spoki into their daily operations /li /ul h3Internal Collaboration /h3 ulliWork closely with Sales, Customer Success, and Support teams to ensure a smooth handover /liliShare feedback and insights to continuously improve the onboarding process /liliContribute to the creation of training materials and self-service resources /li /ul h3Your Goals /h3 pYou’ll be measured on clear, results-oriented KPIs: /p ullibActivation Rate /b: percentage of customers who complete service activation within the expected timeframe /lilibCSAT (Customer Satisfaction) /b: customer satisfaction level during the onboarding phase /lilibConsumption /b: platform usage volume (messages sent, conversations activated) by customers in onboarding /li /ul h3What We’re Looking For /h3 ulliAt least 2-3 years of experience in onboarding, customer success, or account management roles, preferably in B2B SaaS /liliExcellent communication and interpersonal skills: you can explain complex concepts in simple terms /liliCustomer-centric mindset with the ability to build trusted relationships /liliProactive attitude: you don't wait for problems to arise, you anticipate them /liliAbility to manage multiple customers simultaneously while maintaining high quality /liliFamiliarity with CRM tools and customer success platforms (HubSpot is a plus) /liliFluent in Italian and English speaking (B2-C1) /liliInterest in digital marketing and marketing automation /li /ul h3What We Offer /h3 ulliSalary Range: 30.000 - 35.000 eur /liliLocation: San Vito dei Normanni (BR), Italy /liliYoung, dynamic, and results-driven team /liliOngoing training on product, industry, and soft skills /liliWork with an international, passionate, supportive, and talented team dedicated to excellence. /liliThe latest Apple MacBook and all necessary tools. /liliCareer Levels: continuous growth with clear key points to help you design your personal and professional development in the direction you desire /liliPermanent, full-time contract. /liliRegular team-building events and celebrations. /liliAccess to cutting-edge technologies and resources to stay at the forefront of engineering and innovation. /li /ul /p #J-18808-Ljbffr