As an Operations Coordinator, you play a pivotal role in maintaining our organization's gold-standard service during critical hours. Your key responsibilities include serving as the primary point of contact for clients, suppliers, internal teams, and Manager on Duty during regular office hours.
You will support and prepare daily plans for the Manager on Duty and the Quality department, manage last-minute changes, confirm next-day services, handle emergencies, and ensure uninterrupted service delivery with the highest standards of luxury and professionalism.
Key Responsibilities:
* Be available and responsive throughout your assigned shift
* Conduct thorough handovers with the previous Duty Manager
* Monitor active services and bookings, handling all urgencies during the daytime
* Confirm next-day services with suppliers
* Communicate with on-site clients using official templates
* Escalate critical issues to leadership and the Quality Department
* Utilize internal tools throughout our ERP/CRM
Requirements:
* Calm but energetic, resourceful, and proactive under pressure
* Able to work well under pressure without panicking
* A clear and courteous communicator, both over the phone and in writing
* Meticulous with details and confident in problem-solving
* Trained in phone etiquette and duty procedures
* Fluent in English (additional languages are a plus)
* Flexible with working outside standard hours and on-call availability
We Offer:
* A central role in maintaining our organization's gold-standard service during critical hours
* The opportunity to work with high-profile clientele and elite suppliers
* Professional development through structured training
* Inclusion in a dynamic, fast-paced, and supportive operations team
* Clear SOPs, reporting systems, and tools to support performance