PpOur client is part of a group of companies with innovation‑based industrial and packaging solutions operating globally. The company designs and manufactures automatic packaging machines for various sectors. /p pbLocation /b: Bologna area /p h3Role /h3 pWe are looking for a Head of Customer Service to lead the Service Operations team. This is a strategic leadership role with full ownership of customer service performance across our global installed base. The role will manage a team of 15–20 professionals and oversee the following key After Sales business lines: /p h3Main responsibilities /h3 ul liLead, empower, and develop the Service Operations team to deliver outstanding customer value and operational efficiency. /li liDrive strategic initiatives to enhance customer satisfaction and loyalty. /li liEnsure excellence in technical support and customer care, maintaining high performance standards. /li liCollaborate with Product Management, Sales, and Engineering to identify and execute growth opportunities in the After Sales domain. /li liFoster a culture of accountability, customer‑centricity, and continuous improvement. /li /ul h3Requirements /h3 ul liMinimum 5 years of experience in technical or commercial roles within industrial customer service, preferably in international environments. /li liProven ability to lead high‑performing teams and manage complex operations. /li liStrong business acumen with a PL mindset and a track record of driving revenue and margin growth in After Sales. /li liStrategic thinker with a hands‑on approach and strong execution capabilities. /li liExcellent communication and influencing skills across multiple levels and functions. /li /ul h3Seniority level /h3 pDirector /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pCustomer Service /p h3Industries /h3 pAutomation Machinery Manufacturing /p pBologna, Emilia‑Romagna, Italy /p /p #J-18808-Ljbffr