A major insurance company in Italy is seeking a Service Management Lead to oversee IT service operations. This role involves managing SLAs, leading teams for performance monitoring, and ensuring continuous improvement in IT services. The ideal candidate will have a Master’s degree, 9-10 years of experience in IT service management, and strong leadership skills. ITIL v4 certification is crucial. Fluency in English and Italian is required, and familiarity with ITSM tools like ServiceNow is essential.
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