Overview
Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.
Job Description
The Executive Assistant Manager assists the General Manager. He/she provides the General Manager with information from all departments. The Executive Assistant Manager is responsible for keeping perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues, costs and the highest comfort and satisfaction for guests.
Responsibilities
* In charge of Rooms Division, Front Office, Housekeeping, Guest Experience, Public Relations and SPA. Furthermore, provides functional assistance to the Food and Beverage operation, coordinating functions and activities with the department heads as appropriate.
* Assist the General Manager in the day to day operations and in all aspects of the business planning
* Assist General Manager during Morning Meetings or conducts the morning HOD meetings in his absence
* Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards
* Monitor the Guest feedback on TripAdvisor, OTAs etc. and hotels Guest and Reviews surveys
* Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process
* Regularly update the General Manager on all Operations achievements and key issues
* Researches and reviews guest feedback and uses this to inform / manage quality processes and decisions
* Supports objectives and strategic goals implementation ensuring proper brand positioning
* Work together with HODs to meet and exceed LQA standards, Guest Experience in order to drive operational and service excellence
* Builds strong working relationships and communications with hotel staff, HODs and other departments to ensure maximum operational effectiveness and the highest level of comfort and satisfaction for our guests
* Performs daily, weekly and monthly property inspections
* Ensures property, grounds, physical plant and work areas maintained to standard
* Performs sudden audits on rooms and other operating areas
* Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures
* Manage all operational procedures to grow revenue and to improve service and quality
* Responsible for coordination between all departments and controlling their operation with regards to the company’s standards, quality, training, revenues and costs
* Develop and implement action plans to maximize performance and profitability
* Reviewing best practice internally and externally to support the provision of ongoing recommendations to improve guest experience
* Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance
* Analyse the market needs and trends and drive strategies that contribute to tangible business improvement
* Works with the General Manager in preparation of the strategic plan and CAPEX projects
* Assure efficient operation and cost control
* Ensure a visible presence for guests and staff
* Develop products and service and ensure they are communicating to the relevant departments
* Contribute to short and long organizational planning and drive company initiatives
* Meet clients and resolve problems
* Be a role model and contribute to the implementation of the Company Behaviours, Vision and purpose
* Represents the business and the company in a positive and productive manner to media and the community
Requirements
* Proven experience in luxury hospitality, preferably in 5-star hotels
* Strong knowledge of hotel operations and quality standards
* Familiarity with property management systems
* Solid leadership skills and ability to manage, motivate and inspire team
* Excellent organizational and communication abilities
* Fluency in English; additional languages are a plus
* Attention to detail and commitment to excellence
What we offer
* Seasonal contract
* Meals provided (1 euro per day)
* Career growth opportunities within the company
* Dynamic and collaborative work environment
* Ongoing training and access to professional development courses
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