Dainese, a global company leader in protective equipment and garments for motorcycling and dynamic sports, is looking for a Customer Support Manager. He/She will play a key role in ensuring an excellent customer experience and in coordinating operational and commercial activities across the organization.ROLE RESPONSIBILITIES:Ensure a competent and professional response service for customers and sales agents Coordinate, motivate and develop the Customer Support team, promoting a strong service-oriented culture and continuous improvement Coordinate commercial back-office activities, including: uploading commercial terms and customer discounts received from Sales & Marketing into the systemmanaging the order lifecycle from order entry to shipmentsending corporate communications to customersmonitoring and using IT systems (B2B portal, etc.)managing and maintaining specific master dataEnsure high standards in customer management, providing timely responses and effective solutions Implement performance and customer satisfaction KPIs related to the service delivered, planning and implementing corrective actions when necessary Collect relevant information from the market and from Sales in order to provide input to Operations, ensuring operational efficiency and timely handling of requests Plan logistics activities for shipping warehouses; manage requests for additional value-added services; handle urgent shipments; liaise with Logistics to obtain the information needed to organize shipments and collections; manage issues with the shipping department and/or customers and their suppliers; handle claims; prepare and request shipping documentation; support the recovery ofdocumentation required to confirm transaction closure Foster collaboration within the Operations department to identify logistics and distribution solutions tailored to customer needs Collaborate with the IT Department on system and process implementation and development activitiesWE'D LOVE TO GET TO KNOW YOU IF YOU HAVE:Proven experience in Customer Service or Commercial Back Office roles, preferably in a structured and international environment Strong leadership and people management skills, with the ability to coordinate, motivate and develop teams Solid understanding of order management processes, commercial conditions, and customer lifecycle management Proven ability to work cross-functionally with Sales, Operations, Logistics and IT Departments Strong analytical and problem-solving skills, with a proactive and solution-oriented mindset Familiarity with ERP systems and digital tools Fluent English required (written and spoken) Knowledge of a second foreign language is considered a strong plus.We believe in the strength of diversity and the value created when different perspectives come together.Being an inclusive company isn’t a goal – it’s the journey we choose to take every day. Our recruitment process complies with Italian Legislative Decrees 198/2006, 215/2003, and 216/2003, guaranteeing equal opportunity to whoever wishes to join us on this journey.The position is open to everyone – we welcome every identity and orientation, safeguarding and promoting the free expression of each individual.