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The role involves ensuring that quality standards are met by evaluating, designing, and preparing detailed specifications for larger, complex networks and communication systems aligned with BCX’s standards. The position also includes supervising direct reports.
Key Deliverables / Primary Functions
* Manage change by reviewing designs and responding to optimisation needs
* Monitor and control the network to ensure daily stability
* Manage problems and support functions
* Research and assess new technologies and customer needs
* Monitor service levels and contribute to developing standards and specifications
* Test systems and document technical details on network design, implementation plans, and capital projects
* Support users and support staff
* Attend to IMACD activities (Installation, Modification, Addition, Change, Delete)
* Provide network administration and support
* Integrate systems
Core Functional Skills & Capabilities
Customer Service
ICT Knowledge
Process Orientation
Result Orientation
Infrastructure Development & Support
Core Behavioural Competencies
Adhering to principles and values
Culture Match
Applying expertise & Technology
Coping with pressures & setbacks
Following instructions & procedures
Working with people
Job Match
Minimum Qualifications
NQF 6: 3-year Degree/Diploma/National Diploma
OR NQF 4: Grade 12
Additional Education - Preferred / Advantage
Experience
3 years’ experience
OR
Grade 12 & 5 years’ experience
Certifications
ITIL
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 1-0
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both required
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