About Us
Founded in London in 2002 by pharmacist, homeopath, and clean beauty pioneer Margo Marrone, The Organic Pharmacy is a trailblazer in organic and natural skincare. Our performance-driven formulas combine potent botanicals with clinical expertise to deliver effective, sensorial skincare, health-boosting supplements, and cruelty-free makeup. All products are manufactured in our West London facility and distributed in over 40 countries through premium retail partners, clinics, and luxury spas.
Since joining the Ganassini Institute—an esteemed, family-founded pharmaceutical company based in Milan—in 2018, The Organic Pharmacy has entered a new era of growth. Under the leadership of General Manager, we are cultivating a purpose-driven culture centered on innovation, collaboration, and customer excellence. With a close-knit team of around 50 employees, we foster an environment where empowerment, accountability, and shared vision are key to our success.
Key Responsibilities
Provided multi-channel customer support (phone, email, live chat) with professionalism and efficiency.
Managed end-to-end order processing for retail, e-commerce, stockists, distributors, and international sales.
Oversee returns, refunds, and compensations per company policies.
Supported UK and international sales teams with client communications, documentation, and purchase orders.
Liaised with production, warehouse, and logistics teams for inventory, fulfilment, and shipping.
Maintained compliant shipping and logistics documentation for UK and international markets.
Build expert product knowledge across skincare, supplements, and cosmetics.
Administered employee product allocation program, ensuring accurate tracking.
Provided flexible support across customer service and sales administration, including holiday cover.
Contributed to health and safety compliance and office operations improvements.
Key Skills
Client Relationship Management
Sales Administration & Order Processing
E-commerce & Wholesale Support
International Logistics Coordination
Cross-functional Communication
CRM & ERP systems (including SAGE 50/200)
Microsoft Office (Excel, Outlook, Word)
Conflict Resolution & Complaint Handling
Attention to Detail & Multitasking
Effective time Management
Ability to prioritize
Benefits
On-site parking
Free product allocation
25 days holiday (Excluding bank holidays)
Birthday day off
Company pension scheme
Work Arrangement:
This position requires in-office work.
Must Have:
Applicants must have the legal right to work in the United Kingdom at the time of application.