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Customer success manager ( market research) -sports

Corsico
Contratto a tempo indeterminato
Nielsen
Pubblicato il 29 aprile
Descrizione

Company OverviewAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content wherever and whenever it's consumed. We are rooted in our deep legacy as we stand at the forefront of the media revolution. We enable your best to power our future.Job DescriptionNielsen Sports is seeking a talented Research Manager from a market research background to support our sports division based in our Milano office. The role will involve the set-up, coordination and delivery of market research services to clients across renowned sports rights holders and brands involved in sports sponsorship. The successful applicant will have the opportunity to work with some of the most prestigious sports businesses in the world. Research programs include sponsorship impact assessment, fan understanding and profiling, brand tracking, event research and commercial support. The role involves working with third party agencies, multiple clients and internal stakeholders.Key ResponsibilitiesWorking effectively with multiple third-party agencies, clients and internal stakeholdersParticipate in the design, coordination and delivery of quantitative research programmes to sports rights holders and sponsorsLead project management on multiple projects with the support of senior team membersWrite and design questionnairesAccountable for final quality of inputs (e.G. tables, charts), designing relevant quality checksManage day-to-day client contact and requests (with senior support as required)Provide support to the senior team on non-project specific tasks (e.G. proposals, internal requests)Project management responsibilities on multiple projects with the support of senior team membersLiaise with and manage third parties to deliver to briefQuality assurance / checking of surveysFieldwork managementProject delivery responsibilities on multiple projects with the support of senior team membersData analysis / creation of data tables in our analysis softwareCreation of reports in PowerPoint / data visualization toolsWhen appropriate manage day-to-day client contact and requests (with senior support as required)QualificationsKey Requirements:Market research experience is essentialFluency in Italian & English languageExperience of using research analytics tools e.G. SPSS / Q and spreadsheeting/charting toolsRelevant experience in designing and delivering quantitative research projectsProactively develops own skill set and knowledgeStrong grounding in custom research principles, methodologies, statistical techniquesQuestionnaire design experience / skillsExperience of data visualization, and ability to explain complex things in a simple, accessible wayExcellent verbal and written communication skills, including presentation skillsKnowledge and interest of the sports industry an advantageAdditional InformationNielsen strives for an open, inclusive and tolerant working environment, where all employees are encouraged to grow and be themselves. At Nielsen, we focus on systematically integrating inclusion and accountability into the full employee experience through three focus areas: Talent, Culture and Accountability. We have 9 affinity-base communities (Business Resources Groups - BRG's) that grow an inclusive culture and drive business growth and innovation through diversity and inclusion.#J-18808-Ljbffr

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