PstrongJob Summary /strong /ppThe IT Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations. /ppstrongKey Responsibilities /strong /pulliProvide strongfirst-line and second-line technical support /strong for desktops, laptops, printers, mobile devices, and related peripherals. /lilistrongInstall, configure, and troubleshoot /strong operating systems (Windows, macOS, Linux) and standard business applications. /liliManage and support stronguser accounts, permissions, and passwords /strong through Active Directory, Microsoft 365, or equivalent systems. /liliRespond to and resolve incidents logged via strongticketing systems /strong (e.g., ServiceNow, Jira, Zendesk). /liliMaintain and update strongIT asset inventory /strong (hardware/software tracking). /liliEnsure strongsystem updates, antivirus, and patches /strong are regularly applied. /liliSupport strongnetwork connectivity issues /strong, including Wi-Fi, VPN, and LAN/WAN troubleshooting. /liliAssist in stronghardware setup, imaging, and deployment /strong for new employees. /liliProvide strongremote desktop support /strong for offsite or hybrid users. /liliDocument procedures, incident resolutions, and user guides. /liliCollaborate with other IT teams for strongescalations and project support /strong. /li /ulpstrongRequired Skills Qualifications /strong /pulliBachelor’s degree in strongComputer Science, Information Technology /strong, or a related field (or equivalent experience). /lilistrong1–3 years /strong of experience in desktop or technical support roles. /liliStrong knowledge of strongWindows 10/11, macOS, Microsoft Office 365 /strong, and common business applications. /liliBasic understanding of strongnetworking concepts /strong (TCP/IP, DNS, DHCP, VPN). /liliExperience with strongActive Directory, Group Policy /strong, and remote management tools. /liliExcellent strongproblem-solving, communication, and customer service /strong skills. /liliAbility to work independently and manage multiple priorities. /li /ulpstrongPreferred Qualifications /strong /pulliIT certifications such as strongCompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate /strong, or equivalent. /liliExperience with strongITIL service management /strong processes. /liliFamiliarity with strongendpoint management tools /strong (e.g., SCCM, Intune, JAMF). /li /ul