Description Hitachi Energy High Voltage - Business Solutions IT / OT Organization is seeking a Factory Site IT / OT Delivery Specialist for Lodi, Italy, who will provide overall service delivery to the site to drive value and business growth to the business. Job Role Overview: The Site IT / OT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives. Your Responsibilities - Lead the Site IT team/ resources in the factory or Hitachi Energy site - Act as a point of contact for IT supplier and CDC teams for IT related topics - Ensure the Ticket Mgt, Ticket Triage and Escalation - Provide Infrastructure support/ delivery onsite - Maintain Governance and security onsite - Collect and manage the demand business requirements for factory / office - Ensure OT Asset IT/OT Cybersecurity operational management - Ensure First response for Cybersecurity emergency and for operational tasks - Ensure Machine Connectivity with network core switches. - Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory, CCTV / security system, Badging, Scanners for MES hardware support - Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed. - Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee - Work Onsite to the site or factory your assigned to full time. (Job Role Domain Specific Responsibilities insert here)