We are looking for a DIGITAL PRODUCT OWNER to take functional ownership of customer and partner digital portals and to support the continuous improvementof ownership andpost-sales digital experiences across markets.
In this role, you will be responsible for the company's C web app and the Partner Portal, acting as the key functional reference for all ownership and post-sales digital touchpoints.
You will work closely with business teams, IT delivery teams, and external vendors to ensure high-quality, consistent, and scalable solutions.
You will play a central role in driving customer retention, partner satisfaction, and self-service adoption, while supporting daily operations in a complex, international environment.
This position reports to the Front Office C Digital Manager and has strong visibility across the organization.
Key Responsibilities
Product Ownership s Governance
* Own the functional governance of customer and partner ownership portals
* Act as the single point of contact for ownership and post-sales digital tools
* Define and maintain the product vision, roadmap, and priorities for customer and partner portals
* Ensure consistency of ownership andpost-sales processes acrossmarkets and channels
* Govern digital touchpoints throughout the customer lifecycle, from contract activation to end-of-lease
Backlog s Delivery Management
* Translate business and market needs into clear, structured, and prioritized backlogs
* Prioritize new features and evolutions based on customer value, partner impact, adoption, and regulatory needs
* Work closely with Agile delivery teams to ensure clarity, quality, and timely delivery
* Validate functional solutions, sprint outputs, and final releases
* Support testing activities, UAT, and go-live readiness across markets
Operational Supports User Enablement
* Provide daily functional support to business users, markets, and partners
* Ensure proper adoption of ownership tools in all countries
* Identify user pain points and continuously improve usability and efficiency
* Prepare and deliver training sessions, user guides, and functional documentation
* Support change management initiatives and promote digital self-service usage
Vendors, Budgets Governance
* Coordinate and manage external vendors and solution providers
* Monitor delivery quality, timelines, and dependencies
* Contribute to budget follow-up and cost control
* Participate in governance forums and provide clear reporting to stakeholders
* Identify risks, dependencies, and improvement opportunities, supporting mitigation actions
You will contribute directly to:
* Customer retention and satisfaction
* Partner experience and operational efficiency
* Digital self-service adoption
* Reduction of operational load on Customer Care
* Strong alignment between business needs and IT delivery
You will act as a bridge between business and the system integrator and developers, ensuring shared understanding and value-driven prioritization.
Experience
* 2–5 years of experience as a Product Owner, Product Manager, or Project Manager
* Experience with customer portals, mobile apps, or partner platforms
* Experience in international and multi-country environments
* Used to working with multiple stakeholders and priorities
Skills & Expertise
* Good knowledge of Agile / Scrum ways of working
* Strong functional mindset: ability to translate business needs into digital solutions
* Good understanding of customer lifecycle, ownership, and post-sales processes
* Ability to work with technical teams (basic understanding of integrations, data flows, APIs)
* Sensitivity to data protection, regulatory, and compliance topics
Soft Skills
* Clear and effective communicator, comfortable with business and IT stakeholders
* Structured, pragmatic, and solution-oriented
* Strong sense of ownership and accountability
* Customer-centric and value-driven mindset
* Proactive, curious, and comfortable in a fast-changing environment
Education & Languages
* Master's degree (Business, Engineering, or equivalent)
* Agile or Product certifications are a plus
* Fluent English is required
This position is based in Rome.
Annual salary range: 35K - 42K.
I candidati, nel rispetto del D.Lgs. 198/2006, D.Lgs 215/2003 e D.Lgs 216/2003, sono invitati a leggere l'informativa sulla privacy (Regolamento UE n. 2016/679).
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