Social network you want to login/join with:We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow, from local coffee shops to unicorns and international banks, across San Francisco to Auckland. We are present in every corner of the world and every part of commerce. Just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.The OpportunityWe are seeking a Merchant Risk Specialist, part of the 2nd Line of Defence Risk in Worldline Merchant Services Italia. The primary responsibilities include overseeing the risk management framework governing merchant risk and managing the Risk Data Analyst to ensure data quality.Under the supervision of the local Chief Risk Officer, the Merchant Risk Manager addresses merchant risks (credit, fraud, payment schemes, integrity) and ensures that the risk/reward balance aligns with the company's strategy.The Merchant Risk Manager contributes to designing and overseeing the risk reporting tools used for merchant portfolio reporting and steering. Responsibilities involve managing risks from payment transactions of Worldline’s merchants and providing user-friendly tools that reflect accurate portfolio data. The team aims to transform large transaction data into insights, dashboards, and KRIs.Day-to-Day ResponsibilitiesCollaborate with product teams, operations, data engineers, and risk experts to plan, develop, and deliver merchant risk projects from initiation through completion.Governance Merchant Risk PoliciesOversee the Merchant Risk Policy FrameworkContribute to developing and maintaining merchant risk policiesEnsure effective implementation of policies by operational teamsManage escalation processes for underwriting and acceptance decisionsContribute to updating the Merchant Risk Appetite StatementMonitor and report on KRIs to the Board and ManagementDevelop a Merchant Risk Scorecard to enhance risk assessment efficiencyLead special projects to deepen risk understandingRisk Identification MeasurementDefine standards for merchant risk monitoring and KPIs KRIsEstablish collateral/reserves requirementsReporting, Monitoring ControlDevelop merchant risk steering and portfolio viewsEnsure the quality and timeliness of risk reportsImplement controls to uphold risk assessment standardsWork with IT to develop risk reporting and analytics solutionsMaintain Risk Data Management systems supporting risk practicesStakeholder Management RelationsCollaborate with risk analytics experts for reportingBuild relationships with sales and account managers to communicate risksCoordinate with operational risk teams and compliance officersSupport staff with risk policy guidance and trainingStay updated on product, market, and regulatory developmentsManage security controls and governance frameworks, including data classification, access control, and incident responseCandidate ProfileWe seek innovative thinkers with passion, a proactive attitude, and a desire to learn and grow. Requirements include:Minimum 6 years of experience in Merchant Risk Analysis or fraud detectionExperience in payment services or banking is a plusExcellent communication skills for engaging with senior management and stakeholdersAbility to assess and mitigate organizational risksOwnership, initiative, and project management skillsResilience and prioritization skills in a fast-paced environmentStrong proficiency in PowerPoint, Word, and ExcelHigher education in Economics, Finance, Risk Management, Business, or related fieldsFluent English (at least B2.3 level)Why Join UsAt Worldline, you will be at the forefront of the payments industry, shaping the future of commerce. Benefits include:Being part of a purpose-driven, sustainable company recognized among the top 1%Working with inspiring colleagues in an international environment with cutting-edge technologyEnjoying comprehensive benefits: medical insurance, pension fund, meal tickets, and bonusesJoin Our JourneyWe are on an exciting path toward new payment frontiers. Join a global team of 18,000 innovators to make a societal impact. With a culture of empowerment, technology, and training, we help you accelerate your career. Discover more at careers.worldline.com.We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or other protected characteristics.
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