MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.
MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).
MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.
With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.
Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.
In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.
Do you recognize yourself? Then come work with us and be part of MSC’s family!
We are seeking a technician with 3+ years of experience supporting cloud printing and secure print solutions in an enterprise environment. This role is responsible for day-to-day operations, user support, and the reliable delivery of end-to-end print services.
Key Responsibilities
Daily Operations
•Administer cloud printing platforms (e.g., Universal Print, PaperCut, PrinterLogic).
•Monitor print queues, connectors, and device health to ensure service availability.
•Fulfill user requests for printer access, installation, and incident resolution.
•Maintain print infrastructure health, including any on-premises components, as applicable.
Secure Printing
•Configure and support secure print release methods (ID badge, PIN, mobile release).
•Ensure user authentication functions correctly across all multifunction devices (MFPs).
•Review print logs and support compliance with applicable company policies and controls.
•Apply security configurations and coordinate printer firmware updates in line with standards.
Printer & MFP Management
•Provision, decommission, and update printers within cloud and print management tools.
•Coordinate with vendors for break/fix support, toner replenishment, and preventative maintenance.
•Maintain accurate inventory records for printers, MFPs, and consumables.
•Verify devices are network-connected, correctly configured, and operating as expected.
Troubleshooting
•Provide L2/L3 support for print-related incidents, including:
oDriver and client configuration issues
oStuck or failed print jobs
oAuthentication and secure release failures
oCloud connector and service connectivity issues
•Perform root-cause analysis for recurring issues and recommend corrective actions.
Documentation & Reporting
•Develop and maintain standard operating procedures (SOPs) for common print tasks.
•Maintain printer records (models, locations, IPs), configurations, and support notes.
•Produce weekly/monthly reporting on print usage, service health, and recurring incidents.
Required Skills
•3+ years of experience supporting enterprise print services.
•Hands-on experience with cloud printing solutions (e.g., Universal Print, PaperCut, PrinterLogic).
•Working knowledge of core supporting technologies, including:
oWindows print servers (where applicable)
oNetworking fundamentals (IP addressing, DNS, DHCP)
oMicrosoft Entra ID (Azure AD) or comparable identity platforms
•Experience supporting common MFP vendors (e.g., HP, Canon, Ricoh, Xerox).
•Basic PowerShell scripting skills are preferred.
Soft Skills
•Strong communication skills when engaging end users and external vendors.
•Demonstrated ability to produce clear, consistent documentation.
•Ability to work independently, prioritize effectively, and manage multiple requests concurrently.
What we offer
We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.
Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.