Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.
Job Responsibilities:
* taking calls and providing initial advice to B2B partners in Italian language;
* communication with partners about the on-going cases, providing regular updates on the progress;
* helping other operation teams with the communication in Italian language;
* handling info requests for B2B partners;
* recording information in the CRM system about work done;
Requirements
* knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
* knowledge of Italian language at Advanced level: capability of speaking on the phone in Italian language and handling business correspondence;
* ability to learn quickly and be results-focused and stress-resistant;
* multi-tasking skills;
* possession of a strong sense of empathy;
* responsibility and carefulness
* professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);
Benefits
* remote work;
* schedule 5/2 (10:00 - 19:00) local Italian time;
* a young and active team of super specialists;
* interesting and ambitious tasks that will take you to the next professional level;
* learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
* corporate discounts on hotels and other services.