It manager emea (roma)

Experteer OverviewIn this role you lead the EMEA IT support teams within a fast-growing company, collaborating closely with Global and Corporate IT to deliver a robust end-user environment. You drive policy adherence, establish guidelines, and mentor technical and supervisory staff across regions. You will enhance service delivery, reduce escalations, and promote a proactive self-service support model. This high-visibility position offers shaping IT support at scale while aligning with the company’s transformation and global objectives.Retribuzione / BenefitsLead day-to-day operations of the EMEA IT support teams and coordinate with Global and Corporate ITMentor and manage technical and supervisory staff across multiple business unitsEnsure end-user environment and equipment support is delivered, maintained, and compliant with policiesDevelop and implement guidelines and procedures to improve efficiency and effectivenessDrive ITSM performance metrics and present KPIs to stakeholdersAdvance a proactive self-service model to reduce escalationsManage vendor relationships and contract performance with third‑party suppliersCollaborate cross‑functionally to support IT policy adoption and process improvementsResponsabilità10+ years in IT6+ years in a technical supervisory/managerial role6+ years hands‑on experience in technical supportBachelor in STEMAt least one industry-related certification (ITIL and CISSP desired)Experience implementing methods to reduce escalations and promote proactive self‑serviceExperience with ITSM metrics and KPI reportingExcellent service and vendor management skillsFluency in English; second language (Spanish, French, Dutch) a plus
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