Digital Technology Transformation Salesforce Solution Architect
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Job Purpose
We are seeking an experienced and highly motivated Salesforce Architect to join our growing Digital Technology team within a Digital Transformation context. The Salesforce Architect is responsible for designing and overseeing scalable, secure, and high-performance Salesforce solutions that support business transformation and customer engagement. This role plays a critical part in leveraging the Salesforce platform—including Sales Cloud, Service Cloud, and custom applications—to align technology with business objectives. We are looking for a seasoned professional with deep expertise in Salesforce architecture, integration, data modeling, and platform governance to lead strategic solution design and drive our CRM and Sales & Service roadmap forward.
Key Accountabilities
* Design and Architecture: Design scalable and robust Salesforce solutions, including Sales Cloud, Service Cloud, and custom applications, ensuring they meet business needs and align with the overall strategy of the organization.
* Technical Leadership: Provide technical leadership, oversee and guide the Salesforce development team, offer innovative solutions to complex challenges, and ensure project deadlines are met.
* Integration Management: Manage the integration of Salesforce with other enterprise systems and platforms, ensuring consistent, secure, and real-time data flow across systems.
* Solution Delivery: Oversee the implementation of Salesforce solutions, collaborating with development teams, technical product owners, project managers, and other functions to ensure project success within timelines and budgets.
* Customization and Configuration: Oversee the configuration of Salesforce solutions to meet specific business requirements, including potential customization if required.
* Platform Optimization: Optimize the performance and reliability of the Salesforce platform by implementing best practices, monitoring performance, and troubleshooting technical issues.
* Stakeholder Collaboration: Work closely with business stakeholders to translate business needs and requirements into effective, user-friendly technical solutions.
* Governance and Security: Ensure Salesforce solutions comply with company policies regarding security, data privacy, and governance, following Salesforce best practices.
* Training and Mentorship: Provide ongoing training and technical support to internal teams, promoting the adoption and optimal use of Salesforce solutions within the organization.
* Innovation and Best Practices: Stay updated on new Salesforce features and best practices, suggesting innovations and optimizations to continuously improve business processes.
Qualifications (skills, competencies, experience)
* Deep Expertise in Salesforce Ecosystem: 10+ years of experience with core Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.), as well as declarative and programmatic capabilities of the platform.
* Architecture and Solution Design: Ability to design scalable, secure, and high-performing Salesforce solutions aligned with business objectives and IT strategy.
* Integration Knowledge: Strong understanding of integration patterns, APIs (REST / SOAP), middleware (e.g., MuleSoft), and third-party systems.
* Governance and Best Practices: Familiarity with Salesforce development lifecycle (SDLC), DevOps tools (e.g., Copado, Gearset), and coding best practices.
* Stakeholder Management: Ability to communicate effectively with both technical and non-technical stakeholders, translating business requirements into technical solutions.
* Leadership and Mentoring: Experience guiding development teams, reviewing code/architecture, and promoting Salesforce standards across the organization.
* Certifications: Salesforce certifications such as Application Architect, System Architect, or Technical Architect are highly desirable.
* Analytical Thinking: Strong problem-solving skills and the ability to quickly understand complex systems and business processes.
* Agility and Adaptability: Comfortable working in Agile environments (including SAFe 6.0) and adapting quickly to changing priorities and technologies.
* Educational Background: Master's degree in Computer Science, Information Technology, Engineering, Economics, Statistics, or similar.
* Languages: Fluent in English; knowledge of other EU languages is an advantage.
* Location & Travel: Based in Naples, with the option to work at the Milan office (hybrid model). Willingness to travel.
Visa Requirements
* Right to work in Italy.
Our Commitment
We value diverse perspectives and foster an inclusive environment where everyone feels respected and empowered. We are committed to making a positive impact on our guests, employees, and the planet.
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