Fondata nel **** da Gerolamo Etro e con sede a Milano, Etro è oggi un marchio del lusso con una portata globale e che vanta il riconoscimento da parte dei consumatori di tutto il mondo. La presenza internazionale di Etro è basata su una strategia multi-channel che rende l'offerta del marchio disponibile sui diversi mercati, a partire dai circa 140 flagship store in oltre 58 Paesi tra Europa, Stati Uniti, Middle East e APAC. Milano, Londra, Parigi, New York, Pechino e Tokyo sono solo alcune delle capitali in cui Etro vanta una solida presenza attraverso prestigiose location posizionate nelle vie principali della mappa dello shopping di lusso. La rete distributiva di Etro include inoltre 20 punti vendita travel retail che estendono l'esperienza di acquisto del brand ai maggiori aeroporti internazionali, oltre ad un'accurata selezione dei principali department store e boutique multimarca sul canale wholesale.For our boutique in Milano Montenapoleone we are looking for a Client Advisor available to work tempo parziale (30h).She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.Key Responsibilities:
Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritageAssist customers accordingly with Etro selling ceremonyDiscuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury productsEnsure the achievement of the Store goals, enhancing and developing the businessBuild and strengthen relationships with customers by developing CRM strategiesEstablish good group dynamics, through efficient communicationContribute to manage the visual display of the products in accordance with Etro visual guidelinesHelp ensuring the products replenishment and physical inventory of merchandise Follow Company grooming, accordingly with Etro standards and policiesKey Requirements
Deep passion for fashion and luxuryExperience in a similar role within fashion retail companiesAbility to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitudeAbility to adapt to different customersTeam-playing attitudeStrong communication skillsAbility to work in a dynamic environmentFluent in english. Another language is a plus