Social network you want to login/join with:
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Client:
DESIGN MANAGEMENT S.R.L.
Location:
Italy
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
1d3d70a738d7
Job Views:
9
Posted:
20.08.2025
Expiry Date:
04.10.2025
Job Description:
Description
Your opportunity
The Mall Luxury Outlets is seeking a Welcome Services Coordinator based at The Mall Firenze (FI), Italy, reporting to the Customer Experience Manager.
How you will contribute
* Supervise daily operations and provide feedback to team members to ensure excellent customer service.
* Manage planning, shifts, and holidays for the Welcome Lounge team.
* Ensure team standards of grooming and conduct align with company policies, fostering a positive work environment.
* Manage staff uniforms and IT equipment.
* Conduct performance reviews and one-to-one meetings following HR guidelines.
* Enhance current services and develop new ones to improve customer experience.
* Serve as a touch-point for clients, welcoming them and acting as a personal shopper if requested.
* Track travelers and groups using digital tools.
* Follow up on client requests received via email and phone, coordinating with the Tourism Marketing Team.
* Liaise with partners to meet service standards.
* Monitor in-mall image consistency with brand guidelines and update the Marketing team periodically.
* Promote and sell The Mall Luxury Outlets Collection, and track sales and feedback.
* Contribute to the loyalty program development, engaging clients and managing rewards.
Who you are
* Passionate about luxury hospitality.
* Organized, flexible, and able to multitask.
* Experienced team leader with at least 4 years in guest services, preferably in luxury.
* Excellent relational skills.
* Fluent in English and Italian; additional languages are a plus.
* Team player with a proactive, positive attitude.
* Proficient in MS Office Suite.
Why work with us?
This is an excellent opportunity to join The Mall Luxury Outlets during a period of growth, contributing significantly and developing your career in a luxury fashion environment. We value talent development and diversity, welcoming applicants from all backgrounds, and are committed to equal opportunity employment.
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