Please note that this position could be based in any Amazon Operations center across Italy, depending on availability and business needs. Location preferences will be checked during recruitment. This is an on‑site role. Relocation support will be provided as needed.
When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to keep pace with demand and maintain operational excellence. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to run everything seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with colleagues to address challenges, which means no two days will be the same.
Key job responsibilities
* Promote a culture of safety and wellbeing
* Analyse and implement corrective actions to maintain quality and productivity at consistently high levels, and meet business objectives across all shifts
* Support and lead a team while handling administrative work and building a strong team culture
* Analyse performance and suggest process improvements to optimise work and improve customer service
* Collaborate with other managers to standardise shift processes
A day in the life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across the site. You’ll monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks such as individual escalations, process improvement work and wide‑scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we meet customer demands and targets. This involves analysing data and performance metrics with leaders in your business area and discussing the operational pros and cons of technical improvements with engineers.
Basic Qualifications
* Completed university degree before the start date or graduated within the last 24 months
* Advanced proficiency in written and verbal English and local language
* Relevant experience in performing data analysis
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
* Currently enrolled in or recently graduated with a Bachelor’s or Master’s degree in Supply Chain, Business/Management, Engineering or another related field.
* Experience of communicating with a wide range of stakeholders, including peers and leadership.
* Experience in a logistical working environment.
* Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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